David DeWolfe
Senior Analyst | Desktop & Mobility Engineering
Simplifying Enterprise Mobility. Securing User Experience.
Profile Summary
I'm a Senior Analyst in Desktop and Mobility Engineering, based in Guelph, Ontario. With 16+ years in Mobile Device Management (MDM), I specialize in simplifying complex enterprise IT systems.
My focus is on designing secure, scalable, and usable MDM solutions, handling all aspects from initial deployment to complex custom configurations, leading to reduced user frustration and increased productivity.
Work Experience
Senior Analyst @ Sun Life Financial
Jul 2018 – Present (7 yrs 6 mos)Waterloo, ON (Remote)
- Focus on designing and maintaining high-level security and mobility infrastructure for a large enterprise environment.
- Responsible for strategic planning and implementation of complex UEM solutions, ensuring scalability and compliance.
Key Technologies & Expertise:
Technical Support Team Lead @ SOTI
Jun 2014 – May 2018 (4 yrs)Mississauga, ON
- Managed and coached a technical support team, created and documented new technical support processes.
- Conducted performance reviews and led the interviewing of new candidates for the technical team.
- Acted as the primary liaison to development for triaging and escalating complex customer issues.
- Provided specialized on-site product training to major clients and internal employees.
Key Technologies & Expertise:
Solutions Architect @ SOTI
Feb 2013 – Jun 2014 (1 yr 5 mos)Mississauga, ON
- Provided complex enterprise solutions for large-scale mobile device deployments and acted as the technical escalation point for Support.
- Delivered on-site customer engagements and conducted detailed product training sessions.
Key Technologies & Expertise:
LAN/PC Analyst @ The Co-operators
Sep 2012 – Feb 2013 (6 mos)Guelph, ON
- Assisted in the migration of on-premise Domino and BlackBerry Enterprise Server (BES) to Office 365 and cloud-based BES solutions.
- Provided comprehensive end-user support, BES administration, and created detailed technical documentation.
Key Technologies & Expertise:
Desktop Support Specialist @ BlackBerry
Jan 2012 – Aug 2012 (8 mos)Waterloo, ON
- Provided dependable desktop technical support, tracking and maintaining hardware/software assets.
- Managed computer and printer repair/inventory, utilized Remedy for ticket management, and created IT procedure documentation.
Key Technologies & Expertise:
Technical Skills
Projects and Passions
Family
The most important project of all: managing and building our family's central online presence and resources.
Cars
Enthusiast for classic car restoration, focusing on detailed mechanical overhauls and automotive engineering principles in my personal garage projects.
Photography
Focus on landscape and astrophotography; skilled in digital editing techniques using various software to capture and enhance the natural world.
Music
Active guitarist specializing in blues and rock, with a passion for home music production and exploring new concert venues across Ontario.