David DeWolfe Profile Picture

David DeWolfe

Senior Analyst | Desktop & Mobility Engineering

Simplifying Enterprise Mobility. Securing User Experience.

Profile Summary

I'm a Senior Analyst in Desktop and Mobility Engineering, based in Guelph, Ontario. With 16+ years in Mobile Device Management (MDM), I specialize in simplifying complex enterprise IT systems.

My focus is on designing secure, scalable, and usable MDM solutions, handling all aspects from initial deployment to complex custom configurations, leading to reduced user frustration and increased productivity.

Work Experience

Senior Analyst @ Sun Life Financial

Jul 2018 – Present (7 yrs 6 mos)
Waterloo, ON (Remote)
  • Focus on designing and maintaining high-level security and mobility infrastructure for a large enterprise environment.
  • Responsible for strategic planning and implementation of complex UEM solutions, ensuring scalability and compliance.
Key Technologies & Expertise:
Airwatch Microsoft Intune Jamf Entrust PKI HSM Multi-factor Auth Mobile Infrastructure Digital Certificates Mac / iOS / Android

Technical Support Team Lead @ SOTI

Jun 2014 – May 2018 (4 yrs)
Mississauga, ON
  • Managed and coached a technical support team, created and documented new technical support processes.
  • Conducted performance reviews and led the interviewing of new candidates for the technical team.
  • Acted as the primary liaison to development for triaging and escalating complex customer issues.
  • Provided specialized on-site product training to major clients and internal employees.
Key Technologies & Expertise:
Team Leadership Process Improvement SOTI MobiControl Liaison (Dev/Client) Technical Training Customer Escalation

Solutions Architect @ SOTI

Feb 2013 – Jun 2014 (1 yr 5 mos)
Mississauga, ON
  • Provided complex enterprise solutions for large-scale mobile device deployments and acted as the technical escalation point for Support.
  • Delivered on-site customer engagements and conducted detailed product training sessions.
Key Technologies & Expertise:
Enterprise Mobility Solution Design Large-Scale Deployment Consulting SOTI MobiControl Technical Escalation

LAN/PC Analyst @ The Co-operators

Sep 2012 – Feb 2013 (6 mos)
Guelph, ON
  • Assisted in the migration of on-premise Domino and BlackBerry Enterprise Server (BES) to Office 365 and cloud-based BES solutions.
  • Provided comprehensive end-user support, BES administration, and created detailed technical documentation.
Key Technologies & Expertise:
BlackBerry Enterprise Server (BES) Migration Projects End-User Support Technical Documentation

Desktop Support Specialist @ BlackBerry

Jan 2012 – Aug 2012 (8 mos)
Waterloo, ON
  • Provided dependable desktop technical support, tracking and maintaining hardware/software assets.
  • Managed computer and printer repair/inventory, utilized Remedy for ticket management, and created IT procedure documentation.
Key Technologies & Expertise:
Desktop Support Hardware/Software Asset Mgt Remedy Ticketing IT Procedure Documentation Windows OS Troubleshooting

Technical Skills

Mobile Device Management (MDM) / Unified Endpoint Management (UEM)
Airwatch (Workspace ONE) Microsoft Intune Jamf SOTI MobiControl Enterprise Mobility Large-Scale Deployment Mobile Infrastructure Data Loss Prevention (DLP) Mobile Enterprise Wireless Mobility
Security, Identity & PKI
Public Key Infrastructure (PKI) Entrust PKI HSM (Hardware Security Module) Multi-factor Authentication (MFA) Digital Certificates Microsoft Entra ID Certificate Authority Authentication Systems RSA Token
Mobile/Endpoint OS & Hardware
iOS / Mac Android Windows OS BlackBerry Enterprise Server (BES) Blackberry Windows Mobile Devices

Certifications

Projects and Passions

Family

The most important project of all: managing and building our family's central online presence and resources.

Cars

Enthusiast for classic car restoration, focusing on detailed mechanical overhauls and automotive engineering principles in my personal garage projects.

Photography

Focus on landscape and astrophotography; skilled in digital editing techniques using various software to capture and enhance the natural world.

Music

Active guitarist specializing in blues and rock, with a passion for home music production and exploring new concert venues across Ontario.